Am I financially protected when I book with you?+
Yes. All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme (ATOL 11753). When you pay, you'll be issued with an ATOL Certificate that lists what is protected, and who to contact if things go wrong.
Can I get a better price by calling you?+
Often, yes. Not all of our rates and offers appear online. Our consultants know how to combine the latest promotions and stay-longer discounts, and can advise on the most cost-effective dates to stay at any given hotel.
Why are your online prices already so competitive?+
Because we invest in technology, not in recommendations you didn't ask for. Prices on the site are live and cache-free. If you'd like a tailored recommendation or want us to build a multi-centre itinerary, just call and we'll do the leg-work.
The room photos look generic — can I see my actual room?+
The images on our site are supplied by the hotel and are intended as a general guide to décor and layout. If you'd like to see a specific room category, drop us an email and we'll request photography directly from the property.
Do you help with visas, passports and vaccinations?+
We don't publish in-depth guidance ourselves as it changes so frequently. Please consult the UK Foreign, Commonwealth & Development Office and your GP or travel clinic. Ultimately it is the traveller's responsibility to make sure your passport, visa and health requirements are in order.
Do you sell travel insurance?+
We do not sell insurance directly, but we strongly recommend arranging a comprehensive policy that covers cancellation, medical expenses, repatriation, baggage and any activities you plan to take part in.
Can you help with accessibility requirements?+
We're not a specialist accessibility operator, but we can offer general guidance and will always contact the property on your behalf. Please share any medical or mobility requirements in writing before we confirm the booking. For serious mobility needs, a dedicated specialist operator may serve you better.
Can I book interconnecting or adjoining rooms online?+
Not through the website. Please call us and we'll work with our contacts at the property to confirm interconnecting rooms at the time of booking.
Can I add resort transfers?+
Yes — transfers can be added as part of the booking process once you've chosen your holiday, or added later by phone.
How quickly will I receive my booking confirmation?+
In most cases you'll receive your confirmation by email within minutes and always within 24 hours.
Is there a minimum stay?+
Some hotels have a minimum stay requirement, particularly during busy periods when 5–7 nights may be required. We'll flag this at the time of quoting.